Public Offer (proposal) for provision of services for booking, processing and sale of electronic flight tickets for charter and regular transportation on the website fly.tj
Offer Agreement
Public Offer (proposal) for provision of services for booking, processing and sale of services presented on the website fly.tj
1.General Provisions
1.1. In accordance with Article 467 of the Civil Code of the Republic of Tajikistan, this document is an official public offer by Limited Liability Company «Antares» (hereinafter referred to as the agency) to conclude contracts on the terms specified below. This public offer contains all essential terms for the provision, on behalf of carriers and other service providers, of booking, processing and sale services for services presented on the agency's website at: www.fly.tj
1.2. Full and unconditional acceptance of this public offer (i.e., response of acceptance of the offer) is the customer's performance of actions to fulfill the contract terms specified in the offer, expressing the intention to use the Agency's website to process the services presented on the fly.tj website.
1.3. In case of acceptance of the terms set forth below, the individual performing the acceptance of this offer expresses agreement with all provisions of this offer and becomes the customer (acceptance of the offer is equivalent to concluding contracts on the terms set forth in the offer).
1.4. All contracts for the provision of presented services, information about which is posted on the agency's website, are concluded by the customer directly with carriers and other service providers, in accordance with Tajik and international legislation.
1.5. By performing actions to accept this public offer, the customer guarantees that they have reached the age of 18, and confirms their legal capacity.
2. Definitions
In this public offer, all the following definitions will have the meanings defined below:
2.1. Agency — Limited Liability Company «Antares», authorized to provide services for booking, processing and sale of services presented on the website.
2.2. Website — the set of visually perceived pages and access control elements to software and information tools presented on the Internet at the address www.fly.tj, allowing the customer to familiarize themselves with information about the services provided on the website, rules, procedures and features of their provision (booking)/refund/cancellation, etc.
2.3. Carriage Contract – a contract under which the carrier undertakes to transport the passenger to the destination, and in case the passenger checks baggage, also to deliver the baggage to the destination and hand it over to the person authorized to receive the baggage, and the passenger undertakes to pay the established fare, and when checking baggage, also for baggage carriage. Conclusion of the passenger carriage contract is certified by a travel document (electronic ticket).
2.4. Additional Carrier Fees - fees (airport, government and other fees/charges published by the carrier in the CRS/GDS), charged by Carriers in addition to the air ticket Tariff cost.
2.5. Customer — an individual who has accepted this Agency offer.
2.6. Order — a properly executed Customer request for receiving services presented on the Agency's website.
2.7. Itinerary Receipt – an extract from the automated booking information system (hereinafter referred to as ABIS), containing the terms of the carriage contract concluded by the Customer.
2.8. Carrier - A legal entity possessing necessary licenses and permits, which has undertaken the obligation under the carriage contract to transport the passenger and their baggage from the point of departure to the point of destination.
2.9. Transfer Carriage – Carriage of a passenger and baggage from the point of departure to the point of destination with one or several intermediate transfer points.
2.10. Electronic Travel Document – A document in electronic digital form certifying the contract of air carriage of passenger and baggage, with placement of information about the terms of the carriage contract in the ABIS.
2.11. Charter Carriage - This is a flight performed under a charter contract.
2.12. Voucher - A document confirming the Customer's right to accommodation in a hotel/place of accommodation.
2.13. Insurance Policy - A document confirming the conclusion of an insurance contract, issued by the provider to the Customer.
2.14. Flight Ticket Certificate – A document confirming the Passenger's right to receive a flight ticket after its actual issuance by the carrier or a person authorized by them.(Is a confirmation of Customer's payment).
2.15. Low-cost carrier – Budget airline offering low prices for its flights, does not organize in-flight meals, the air ticket price includes only hand luggage carriage, the ticket is not exchangeable or refundable, check-in is performed on the website.
2.16. Personal Account - Individual Customer section on the Agency's website, accessed via a secure connection.
2.17. Agency Service Fee – Fee for processing/refunding an electronic ticket using the web system, charged by the agency to the customer, in addition to the cost of tariffs and additional Carrier fees.
3. Subject of the Offer
3.1. The Agency undertakes to perform, based on the order, services for processing and booking presented on the website in accordance with the terms of this offer, and the customer undertakes to pay the cost of the booked agency services.
3.2. This public offer is considered accepted from the moment the customer confirms their agreement with its terms by selecting (checking the box) "I confirm the correctness of the entered data, agree with the supplier's tariff application rules and the offer terms" at step No. 3 of the booking dialog on the agency's website.
4. This public offer is considered accepted from the moment the customer confirms their agreement with its terms by selecting (checking the box) "I confirm the correctness of the entered data, agree with the supplier's tariff application rules and the offer terms" at step No. 3 of the booking dialog on the agency's website.
4.1. Payment and Processing for Regular Flights
4.1.1. The Agency processes the booked and paid carriage. The carriage cost (fare) consists of the tariff/combination of tariffs and fees established by the carrier and published by carriers in the ABIS.
4.1.2. Before starting the booking, the customer undertakes to familiarize themselves with the information posted on the agency's website in the "Useful Information" section, which includes general carriage rules, check-in and boarding rules, information about documents necessary for the trip, rules for carriage of children, rules for passing veterinary, phytosanitary, customs, border and pre-flight controls and other necessary information. Documents posted on the agency's website in the "Useful Information" section are integral parts of this public offer (hereinafter referred to as "Useful Information").
4.1.3. Having familiarized themselves with the "Useful Information", the text of this public offer, with the carriage cost and tariff application rules, the customer independently forms an order on the agency's website. The customer familiarizes themselves with all order conditions during the booking process.
4.1.4. The processed order must be paid by the customer within the time specified after order processing (time limit), by one of the following methods:
- at the sales offices of LLC «Antares»
- using a bank card
4.1.5. If the order is not paid before the time limit, it will be cancelled. A cancelled order cannot be restored for repeated payment, except by the customer creating a new order on the agency's website. Payment Time LimitThe order's time limit may be changed by the carrier for reasons beyond the agency's control without prior notice to the customer, passengers and agency.
4.1.6. The customer confirms that the personal data of all passengers entered by them when working on the agency's website, necessary for concluding the carriage contract, are reliable and accurate, and the customer has obtained permission for the transfer of personal data.
4.1.7. Making changes to the data of any of the passengers in a processed order entails changes to the tariffs agreed in the order, since making any changes requires refunding the electronic travel documents for this order and processing a new order. Thus, the customer assumes all possible commercial risks (refund of electronic travel documents, processing of a new order, tariff change, money refund, etc.) associated with their actions of making errors and inaccuracies in providing passenger personal data.
4.1.8. The itinerary receipt is available to the customer from the moment funds are credited to the agency's settlement account at the last step of booking.
4.1.9. The Agency's obligations are considered properly and fully performed, and the carriage contract concluded, from the moment of providing the customer at the last step of booking with the itinerary receipt containing the terms of the carriage contract concluded by the customer, except for cases of processing low-cost carriage, charter carriage. Information about the features of processing these carriage types (low-cost, charter) is posted in the corresponding sections of the offer, which the customer undertakes to familiarize themselves with before purchasing the carriage.
- The Agency has the right to additionally provide the customer with an electronic document in the form of an itinerary receipt to the email address specified by the customer during booking.
4.1.10. The Agency has the right to refuse the customer in processing an electronic travel document or additionally require copies of the bank card holder's documents if the Agency has grounds to believe that the transaction for order payment by bank card may be recognized as fraudulent.
4.1.11. In case the customer pays for the order using a bank card via the Internet, financial documents for this order can be obtained at the agency.
4.1.12. Conditions for refund, making changes to processed electronic travel documents and other conditions for provision of carriage services are regulated and performed in strict accordance with the rules and instructions of the respective airlines, tariff application rules, carriage contract, this public offer, the Air Code of the RT and other legislative acts of the RT, and may involve application of penalty sanctions to the customer.
4.1.13. Refund of funds for unused carriage is carried out in accordance with the refund procedure posted on the agency's website in the section "How to exchange or refund a ticket". In case of voluntary refund of an electronic travel document, the agency charges an additional fee for the refund processing operation, the amount of which is indicated in the aforementioned section of the agency's website.
4.2. Payment and Processing for Charter Flights.
4.2.1. When booking charter carriage, a certificate is issued confirming the right to receive an itinerary receipt. The certificate is not a ticket and is invalid for flight. On the eve of the departure date, the certificate is replaced with an itinerary receipt. The passenger is admitted to the flight only with an itinerary receipt and passport. In charter carriage, changes to departure time (within 24 hours), departure and arrival airports, flight numbers, air carriers are possible. Information about changed carriage conditions is received by the customer at the email address specified during registration. Well in advance and immediately before departure, the passenger is obliged to independently verify information about possible changes. One day before the return flight departure, the passenger must check information about the return flight. In case of passenger refusal of carriage for any reason, refund of the charter carriage cost is not performed, changes to charter carriage conditions on passenger's initiative (exchange of certificate/itinerary receipt) are not performed. In case of passenger no-show for the first flight, the carrier cancels the ticket for the return flight, and the passenger will not be able to use the return flight.
4.2.2. Before starting the booking, the customer accepts the terms under which the certificate / itinerary receipt is non-refundable and non-exchangeable.
4.2.3. Before starting the booking, the customer accepts the terms and procedure for booking and payment of charter carriage, which are described in the charter section.
4.2.4. The customer receives the itinerary receipt by email one day before departure.
4.3. Payment and Processing for Low-cost Carrier (Budget Airlines) Carriage.
4.3.1.1. When booking low-cost carrier carriage, an itinerary receipt is sent to the customer's email within two hours after payment of the flight ticket. For boarding the plane on budget airline flights, the passenger is obliged to present a printed boarding pass. The boarding pass will be sent to the customer's email after automatic registration for the carrier airline's flight. At the same time, the agency performs registration only for flights of carriers providing this service free of charge. In this case, the agency sends the boarding pass to the customer at the specified email address. In other cases, the passenger is obliged to undergo registration and obtain the boarding pass independently at the departure airport or on the carrier's website.
The agency is not responsible for the passenger's independent registration.
In some cases, the airline requires payment for the order with the company's virtual card and providing a copy of this card at check-in. A copy of the card will be sent to your email together with the itinerary receipt and boarding pass when necessary.
The list of budget airlines with conditions for providing paid/free registration is indicated on the website in the "Useful Information" section.
4.3.1.2. If the flight consists of flights of several airlines, then the boarding pass is printed for each flight performed on the selected route. The itinerary receipt sent to the customer's email may contain information about flights of all airlines performing the flight on the selected route, and is printed on a single form.
4.3.1.3. If the customer specified an incorrect email address, or for any other reason the boarding pass was not delivered to the customer's email, it is necessary to immediately notify the client support about this by email booking@fly.tj, booking1@fly.tj or by phone + (992) 90-055-9009. Otherwise, in the absence of a boarding pass, the passenger will be denied boarding and will be offered to pay for registration at the airport.
4.3.2. Baggage carriage conditions on budget airline flights.
4.3.2.1. Baggage carriage conditions on budget airline flights.
4.3.2.2. Baggage Parameters:
4.3.2.3. Additional baggage piece (maximum 1 or 2 bags) is paid separately on the website or during check-in at the departure airport.
4.3.2.4. Passenger must collect their hand luggage and present it for inspection when transferring to another flight.
4.3.2.5. In some cases, certain airlines may charge additional fees for hand luggage during transfer to their flight.
4.3.3. Discounts for Children and Infants
4.3.3.1. Discounts for children and infants are not provided.
4.3.4. Features of Flying on Budget Airline Flights.
4.3.4.1. The itinerary receipt does not have a ticket number, it has a booking number.
4.3.4.2. In-flight meals are not provided (not included in the air ticket cost).
4.3.5. Refund and Exchange
4.3.5.1. Refund of funds for air tickets and exchange of air tickets at the passenger's request are not performed.
4.3.5.2. Refund of funds for air tickets and exchange of air tickets at the passenger's request are not performed.
4.3.5.3. The Agency guarantees that in case of cancellation or delay of the connecting flight within 24 hours, the customer will be offered a flight on another flight on this route or the flight cost will be refunded. If more than 24 hours have passed after the flight delay or cancellation, then the agency will ensure refund of funds or replacement with another flight at the passenger's request.
4.3.5.4. The Agency is not responsible for flight delay and cancellation, refusal to provide meals and accommodation in case of flight delay.
5. Rules for Payment of Insurance Policy.
Rules for payment of insurance policy are posted in the "Useful Information" section
6. Procedure for Booking and Processing Hotels.
6.1. Processing Payment for Hotel Booking.
Room booking is performed by the customer independently on the website. At the same time, the customer independently determines the accommodation dates, level of the accommodation facility, type of accommodation and other service conditions. When booking an order, the customer must fill in all fields presented at the corresponding step as "mandatory" for filling. Bookings made by the customer on the website are final. After completion of booking, a message about the booking status is automatically sent to the customer at the email address specified during booking. Bookings made by the customer on the website are final. All booking conditions, including making any changes, refusal of booked services, as well as other conditions of hotel services are regulated by the rules of the respective provider for this service, current legislation of the RT, applicable international norms.
6.2. Cost and Payment of Booked Services.
The cost of booked services is indicated on the website online and may be changed unilaterally by the respective service provider (accommodation facility). The cost of booked services includes the cost of accommodation in the accommodation facility taking into account the parameters selected by the customer – category of the accommodation facility, room type, meals, etc., as well as the agency's remuneration for provision of booking services. The payment deadline for the booking (time limit) is indicated on the website during booking, as well as in the service message about the service status sent to the customer. In case of non-receipt of order payment from the customer within the specified period, the processed order is automatically cancelled. The processed order must be paid by the customer within the established time limit (time limit may be changed by the provider) by one of the following methods:
6.3. Cancellation, Making Changes to Booking.
All booking conditions, including making any changes to processed orders, refusal of services, as well as other conditions for provision of services are regulated by the tariff application rules for this service established by the respective provider (carrier), the contractor's public offer contract. When changing booking conditions, cancelling booking, making changes, penalty sanctions come into effect in accordance with the rules established by the provider and are displayed in the customer's personal account. The booking is considered cancelled after it is assigned the status "Cancelled" by the provider and the corresponding service letter is sent to the customer. The deadlines for changing and cancelling the order, as well as the amount of penalty sanctions for non-compliance with these deadlines and in case of incomplete use of booked services, are provided to the customer during booking and displayed in the order in the customer's personal account. Refund of funds to the customer is made in the amount established by the provider's regulations. Based on the customer's written application, the monetary amount will be refunded to the customer according to the details specified in the corresponding application in the manner provided for in the section "How to cancel an order", which is an integral part of this contract.
Rules for refund of funds are posted in the "Useful Information" section
7. Other Terms
7.1. In accordance with Chapter 3, Article 8, of the Law of the Republic of Tajikistan "On Protection of Personal Data" adopted by resolution of the MN MORT dated June 8, 2018, No. 1115, processing of personal data of the customer and/or persons entered in the booking is carried out for the purposes of execution of this offer and service contracts, one of the parties to which is the customer. The customer agrees (confirms the existence of consent of all persons entered in the booking) to the transfer of personal data entered during booking (last name, first name, gender, date of birth, citizenship, passport series and number, phone number, email address) including their transfer to third parties ensuring or servicing the service, and cross-border transfer of the specified personal data.
7.2. The Agency undertakes to use personal data of the customer and/or persons entered in the booking, specified by the customer during order processing, exclusively for processing services, customer identification and fulfillment of obligations under this public offer. The Agency undertakes not to store and not to use personal data of the customer and/or persons entered in the booking for sending documents and messages not related to processed orders.
7.3. The customer has the right to receive consultations by phone on issues of service provision. To receive these consultations, it is necessary to contact the support service by the agency's phones or by email specified in the "Contacts" section on the agency's website.
7.4. The customer confirms and guarantees that they have familiarized themselves and agree with the terms of service provision posted in the "Useful Information" section.
8. Liability of the Parties
8.1. The Parties shall be liable for non-performance and/or improper performance of their obligations under this public offer in accordance with the procedure and conditions established by this public offer and the applicable legislation of the Republic of Tajikistan.
8.2. The Agency is not responsible for the impossibility of the customer to process an order due to reasons of communication line disruption, malfunction of the customer's equipment, etc.
8.3. In case of occurrence of circumstances of force majeure, including: epidemic, fire, volcanic eruption, flood, earthquake, other natural disasters and cataclysms, man-made disasters, lack of electricity and/or failures in the computer network, strikes, civil unrest, riots, actions of state and other bodies, any other circumstances preventing the performance of the agency's obligations under this public offer, the agency is released from liability for partial or complete non-performance of its obligations.
8.4. All information about the terms of service provision is presented on the agency's website in full accordance with how it is published in the primary sources. The Agency does not have the ability to verify the specified information and is not responsible for the presence of inaccuracies in it, for erroneous data about services, as well as for damage caused to the customer due to the presence of errors in the information.
8.5. The Agency is not responsible for possible violations and actions that are not within its competence, namely for violations and actions set forth in the "Useful Information" section.
8.6. The customer assumes full responsibility for the preparation of all necessary documents, in accordance with the concluded contracts for service provision. The customer should familiarize themselves and comply with all requirements of the country to which they are traveling regarding the processing of documents necessary when departing and arriving, as well as during transfer carriage for following the entire route, the necessity and conditions for processing visas, valid passports, medical, vaccine, insurance certificates, powers of attorney or other documents for children's departure, etc. The Agency is not responsible for the customer's ignorance or non-compliance with the specified requirements.
8.7. Disputes and disagreements that may arise during the performance of this public offer, the parties will strive to resolve through negotiations, including with observance of the claim procedure. The Agency considers the customer's claim, sent in writing to the agency's postal address, within 10 (ten) working days from the moment of receipt by the agency. In case the consideration of the claim requires obtaining explanations from carriers and other service providers, the response period to the claim may be extended until receiving a response from the carrier/providers. In case of impossibility to resolve the dispute through negotiations, including in the claim procedure, the dispute is subject to consideration by the appropriate court at the location of the defendant
